You should click to turn off the offer for “ periodic scanning”.Įnable " Delete application data on closing" - You do not need to submit feedback unless you want to. If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom).
If so, click the button marked “View detected results”.Ĭlick The blue “ Save scan log” to save the log and give it a name and location you remember. When the scan is completed, if something was found, it will show a screen with the number of detected items. The entire process may take a few hours or more. When prompted for scan type, Click on the Full Scan buttonĮnable ( select ) the radio selection " Enable ESET to detect and quarantine potentially unwanted applications" and click the Start scan button. On the "Before we start." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue When presented with the initial ESET screen, click on " Get Started". Go to the saved file, and double click it to get started.
Please run the following ESET Online Scanner and perform a Full ScanĬlick the following link to save the installer for ESET Online Scanner The logs do not indicate any type of infection, but we can do another scan if you like. I would simply ignore the detection by AdwCleaner if you made a shortcut yourself. Please do NOT copy and paste.įor the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.
In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:
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